Frequently Asked Questions

🛍️ Orders & Shipping

Q: How long does delivery take?
A:

  • UK: 2-5 business days (Royal Mail/DPD)
  • EU: 5-10 business days (DHL/Evri)
    Track your order here.

Q: Do you ship worldwide?
A: Currently we only ship to UK and EU countries.

Q: Will I pay customs fees?
A:

  • UK orders: No additional fees
  • EU orders: Customers may need to pay local import taxes

💳 Payments & Pricing

Q: What payment methods do you accept?
A:

  • Credit/Debit Cards (via Stripe)
  • PayPal
  • Klarna (EU only)

Q: Are prices in GBP or EUR?
A: All prices are in GBP (£). EU customers will see approximate EUR conversion at checkout.

🔙 Returns & Refunds

Q: Can I return my order?
A: Yes! Unused items in original packaging can be returned within 14 days of delivery.

Q: How long do refunds take?
A: Processing takes 5-7 business days after we receive your return.

🛠️ Product Support

Q: My product arrived damaged – what should I do?
A: Contact us at [nonamestore75@gmail.com ] within 48 hours with photos of the damage.

Q: Are your kitchen gadgets dishwasher safe?
A: Most are – check individual product descriptions for details.

🌍 EU/UK Compliance

Q: Is my data protected?
A: Absolutely! We comply with UK GDPR and EU data protection laws.

Q: Where is my data stored?
A: All data is stored securely on UK-based servers.